Privacy policy

This Privacy Policy outlines how Tile Outlets collects, stores, and uses your personal information. By using our website, https://www.tileoutlets.co.uk, you consent to the processing of your personal information in accordance with this Privacy Policy.

Collection of Personal Information

We collect personal information when you provide it to us:

  • When you fill out a form on our website

  • When you contact us via phone, email, or writing

  • When you use or react to our social media channels

  • When you purchase goods or services from us

  • When you provide your phone number to receive SMS notifications or marketing

We may also obtain information about you from third parties such as affiliates, business partners, credit and fraud check services, as well as third parties with whom we have had no prior contact, where allowed by law.

Collection of Anonymous Information

We also collect anonymous information about your behaviour to understand how our website is performing. This information is not linked to you directly but may be used by third-party services outside of our control to profile your activities and provide relevant advertising on other platforms while you are browsing our website.

Cookies

Cookies are small pieces of information stored on your device to keep track of your activities while using a website. They can be used to tailor page content based on your behaviour, keep track of whether you have logged in, or remember items in your shopping cart. The cookies we control are only visible to you and our website.

While you can disable cookies on your browser, doing so may impact the functionality of our website and other websites you visit, so it is not recommended.

SMS Abandoned Cart Tracking

Tile Outlets' website uses cookies and plugins to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information may be used to determine when to send cart reminder messages via SMS, if you have opted in to receive them.

Phone Numbers and SMS Marketing

When you provide your phone number on our website, we may use it for:

  • Order updates and delivery notifications

  • Customer support communications

  • Marketing and promotional SMS messages (only if you have opted in)

  • Abandoned cart reminders (if you have opted in)

You can opt out of SMS marketing at any time by following the instructions provided in the messages.

Third-Party Data Sharing (SMS Opt-in Data)

While we may share your personal data with trusted third-party service providers to deliver our services, this excludes text messaging originator opt-in data and consent. This information will not be shared with any third parties.

Location Tracking & Location-Based Services

We may collect and process location data if you choose to share it with us, for example when using:

  • Store locators to find your nearest Tile Outlets showroom

  • Location-based advertising or promotions

  • Mobile features that request your location to provide tailored content or services

Location data may be collected through GPS, Wi-Fi, or your browser/device settings. You can disable location sharing at any time through your device or browser settings. We only use this data to provide relevant services or content and do not share precise location data with third parties without your explicit consent.

Third-Party Cookies

We use third-party services to deliver our website and they may also store cookies on your device to display personalized content or gather statistics while you are visiting our website. We will list those services and give a brief overview of why and how we use them.

Contact Forms

Information submitted to us through contact forms will be sent via email to our staff and will be stored on the website or in backups for up to 60 days in case the email does not reach us. If we plan to retain the information for marketing purposes, we will ask for your consent first and provide details on the form.

User-Submitted Comments and Reviews

You can submit comments on our content if you wish. Normal visitors will be able to read what you have posted, along with the name under which you submitted the comment. You can use a pseudonym if you prefer to remain anonymous. We may ask for your email address to verify, but we will never make it public.

Media

If you upload images to our website, you should avoid uploading images with embedded location data (EXIF GPS). Visitors to our website can download and extract any location data from the images.

Embedded Content from Other Websites

Our website may include embedded content from other websites (e.g., videos, images, articles, etc.). This embedded content behaves as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with the embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Third-Party Services

We may share data with third-party analysis tools and services to track and monitor visitor behaviour and flows.

  • Google Analytics: provides us with detailed web statistics and real-time monitoring to help us measure the performance of our website. Google Privacy Policy

  • Facebook Pixel: monitors the results of our Facebook advertising campaigns. Facebook Privacy Policy

We may also use integrations with:

  • Facebook

  • Twitter

  • Instagram

  • Pinterest

  • TikTok

Each of these services may collect data in accordance with their respective privacy policies.

Advertising and Marketing Services

We use the following services to direct traffic to our site or display personalized advertising:

Email Communication Services

We use third-party services to send emails, which will have indirect access to some of your personal information and activity. Once an email leaves our systems, it may pass through several others before reaching its destination.

Your Data Rights

If you have an account or comments on our site, you can request a file of your personal data that we hold, including any data you have provided. You can also request to have your personal data erased, excluding data required for administrative, legal, or security purposes.

Our Contact Information

Tile Outlets is our company name and our operating address is:
Unit 2c, Twickenham Ind Estate, Rugby Road, Twickenham, TW1 1DG

You can reach us through our website, by email at info@tileoutlets.co.uk, or by telephone at 01903 775778.

Questions and Complaints

For written inquiries, you can send correspondence to our operating address listed above. If you have any questions about this privacy policy, please feel free to contact us.

 

Last Updated: October 2025